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"Pet-friendly. Clean room. Great staff."

"This is an amazing stay great amenities great staff I will always book here as long as the prices stay reasonable!"

"I arrived and was informed that there was construction on the 4th and 6th floors. I asked about noise and the desk person said there would be noise beginning at 7:30 in the morning. the whole point of my stay was to rest in the morning. He moved me, he said, as far away from the construction as he could. It did not work! The hammering began at 8AM and it was right over my head. Could not even drown it out with headphones. I gave up and had to leave. I am reaching out to find out what compensation I can receive for this horrible experience."

"It was truly awful, I'll just tell you what was good from booking-checkout, then attach the pictures I took and let you decide for yourself. 1. The booking process with Expedia couldn't have been any smoother and easy. I even made a mistake and forgot to change the guests name from the name on the payment info! I thought it was over right there. But Expedia had already expected that type of error and a simple easy correction option was already built into their system. Even after the booking and confirmation were final and I had just this one time let a friend talk me into declining the insurance option for my nonrefundable stay! There were plenty of shops, restaurants gas and entertainment venues nearby. Open even in the middle of the night. Here's where my experience went downhill. If you stay here check EVERYTHING before you use or even touch it. Do not expect staff to be helpful, provide any service or even be available. A broken chair dumped me in the floor almost immediately. There was a leak of some sort seeping through the carpet about 2:00 am. The elevator hasn't worked in at least a confirmed year. There was debris, stains and cigarette burns in the unwashed bedding. No answer from the front desk. The desk clerk at checkout was informed and simply did not acknowledge my presence much less my complaint. ...OH! I almost forgot, the towels did seem to be new and clean. Also there was a bare concrete balcony that did offer some relief from the stale smell and filth."

"Was a good stay, would stay there again"

"The staff were kind and considerate! Rooms were comfy and clean. Will stay again when visiting Richmond. "

"Check in was at 3pm. I arrived at 3:30pm and was told that they had no clean rooms. I asked if there were any clean rooms equivalent to what I booked and was told only a room with a queen sized bed. I declined. I was told it would be just a few minutes and she would notify housekeeping to clean the room. I went back an hour and a half later to check in and the couple in front of me was also being told there were no clean rooms available and that they had to wait. I received my room key. The room was decent. But the hallways were extreme humid/hot and smelled bad. No apology or any thing for having to wait. I won’t be back."

"The rooms are HUGE and so spacious. It's very helpful for a large family to book this hotel as it comes with a full fridge, sink, microwave and dishwasher! Staff was friendly and helpful and the entire facility was super clean. Only 2 small issues : When I booked online, it said parking would be free. However, when we arrived, they charged us $10 to park our car, which wasn't congruent with what was said online. And the free breakfast isn't the best, not much variety, but what do you expect for such a great price for a well kept facility! It's not a deal breaker and I'll definitely book a Home2Suites again."